This privacy policy explains how Cycle Craft Workshop processes personal data in connection with its website and workshop services. It applies to enquiries, bookings, and related communications handled for general bicycle servicing and repairs in Singapore.
We process personal data to respond to service enquiries, arrange workshop communications, manage bicycle intake and service coordination, provide inspection or service summaries, maintain website security, and support technical delivery of the site. Data may also be used to keep internal records, handle payment or collection arrangements, and comply with applicable legal or operational requirements.
Data may be shared with service providers that support technical hosting, communications handling, or other operational functions necessary to run the website and respond to enquiries. Any such sharing is limited to what is needed for the relevant task and is subject to appropriate confidentiality or processing obligations where applicable.
Personal data may be disclosed to public authorities, courts, or other parties where disclosure is required or permitted by applicable law, or where necessary to protect rights, security, or the integrity of the website and workshop operations.
We may collect name, email address, phone number if provided, inquiry message, and service preferences when a user submits a contact form, requests a booking, or communicates with the workshop. We also process limited technical data such as server request metadata and browser and device information for security and delivery purposes.
Personal data is received from contact form submissions, email or phone communications, workshop drop-in enquiries, and records created during technical operation of the website. Some technical data is generated automatically when the site is accessed or used.
Confirmed cookie uses are limited to essential site operation and the storage of privacy preferences. No analytics or marketing cookies are confirmed as active, and tracking is not enabled on the basis of the confirmed facts provided for this policy.
The website uses essential cookies for site operation and cookies that store privacy preferences. Users may control or remove cookies through browser settings, but disabling essential cookies may affect basic site functions.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, or clarification of how their data is used. Some requests may be limited where retention is required for legal, security, or operational reasons.
To exercise a privacy right, a user should provide sufficient information to identify the relevant record and the nature of the request. We may ask for additional details to verify identity and to determine whether the request can be fulfilled under applicable law.
Personal data is retained only for as long as necessary to handle enquiries, manage workshop services, maintain business records, resolve disputes, and meet legal or operational requirements. When data is no longer needed, it is deleted, anonymised, or otherwise handled in accordance with applicable retention practices.
When material changes are made, the revised policy may be posted on the website or otherwise brought to users' attention through an appropriate channel. Continued use of the website after an update indicates that the revised policy should be reviewed as applicable.
